FAQ - Frequently Asked Questions

{ "@context":"http://schema.org/", "@id": "https://www.vsg24.com/en/faq/returns-complaints#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"How can I return an item?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can return uninstalled items to us within one month of receiving your order."}},{"@type":"Question","name":"How long do I have to return an item?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The return period is one month from the date you receive your goods."}},{"@type":"Question","name":"What address should I send my return to?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Vega Solutions GmbHReturns - Werk1Belgische Allee 51aD-53842 Troisdorf"}},{"@type":"Question","name":"How will my return be refunded?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Refunds are issued using the original payment method selected. If you paid by invoice, any overpaid amount will be refunded to your bank account. For credit card, PayPal or Klarna payments, the refund will be made via the respective payment method."}},{"@type":"Question","name":"How does a return work with Klarna?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you paid with Klarna, you can also use the \u201cReport a problem\u201d function in the Klarna app or your Klarna account in the event of a return or complaint. This allows the payment to be paused until everything has been resolved."}},{"@type":"Question","name":"Are complaints accepted?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, absolutely. Although we have high standards for quality and workmanship, issues may occasionally arise in individual cases. If that happens, we will deal with your request quickly and with a focus on finding the right solution."}},{"@type":"Question","name":"How does the complaints process work?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Once we have received and reviewed your request, our customer service team or technical support team will contact you to discuss the next steps."}},{"@type":"Question","name":"How is a complaint settled?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The exact handling depends on the outcome of the individual case review. Our support team will then inform you clearly about the most appropriate solution."}},{"@type":"Question","name":"Are spare parts available?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we can also offer spare parts for our products beyond the statutory warranty period."}},{"@type":"Question","name":"What can I do if the returns period has already expired?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Once the returns period has expired, a standard return is unfortunately no longer possible. If you are experiencing technical issues or the item is defective, please contact our customer service team so that we can look into a suitable solution together."}},{"@type":"Question","name":"Can I also report a defective item?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, of course \u2014 we will be happy to assist you in the event of a defect or complaint. Please contact our service team and describe the issue in as much detail as possible."}}] }