{ "@context":"http://schema.org/", "@id": "https://www.vsg24.com/en/faq/delivery-shipping#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"Which shipping providers are available?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"During checkout, you can choose between DPD, DHL GoGreen and DHL Express."}},{"@type":"Question","name":"How long does delivery take?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Delivery times depend on the shipping method selected. DPD usually takes 5 to 8 working days, DHL GoGreen around 3 to 5 working days, and DHL Express delivers on the next working day from Monday to Friday."}},{"@type":"Question","name":"By what time do I need to place my order for DHL Express to apply?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For your Express order to be delivered on the next working day, it must be received and paid for by 3:00 pm on a working day.Please note that this cut-off time only applies within the EU."}},{"@type":"Question","name":"Will I receive a shipping confirmation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, as soon as your order has left our warehouse, you will receive a shipping confirmation by email including your tracking number."}},{"@type":"Question","name":"How can I track my shipment?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can check the current delivery status online with the shipping provider at any time using your tracking number. If you have a customer account, you will also find the tracking information in your order overview."}},{"@type":"Question","name":"Where do I enter my shipping address?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You enter your shipping address directly during checkout. If your delivery address is different from your billing address, you can easily add it separately."}},{"@type":"Question","name":"Can I change my delivery address afterwards?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Changes are only possible before you complete your order. Once you click \u201cPlace order now\u201d, the delivery address can no longer be changed."}},{"@type":"Question","name":"Do you deliver to DHL Packstations or post offices?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we are happy to deliver to DHL Packstations or DHL post offices. Please make sure that all address details are entered correctly and in full during checkout."}},{"@type":"Question","name":"My parcel was not delivered \u2013 what can I do?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please first check the shipment status using your tracking number. Also make sure that the delivery address is correct and check whether the parcel has been left with a neighbour or is being held at a local collection point. If the status of your shipment is still unclear, our customer service team will be happy to help you quickly."}},{"@type":"Question","name":"Where can I find the shipping costs?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The shipping costs for DPD, DHL GoGreen and DHL Express are shown transparently during checkout. You can find the full shipping table under SHIPPING INFORMATION."}},{"@type":"Question","name":"What does DHL Express mean?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"DHL Express means particularly fast delivery of your order on the next working day by 12 noon, provided that the requirements for Express shipping have been met."}}] }