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  • PROMOTION – Free storage bag with all ELEMENT HD sets 0000000
  • PROMOTION – Free storage bag with all ELEMENT HD sets 0000000
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The available payment methods may vary depending on the delivery country. The payment options available for your order are clearly displayed during checkout.
For Germany as an example, the available payment methods include PayPal, Amazon Pay, Klarna Pay Later, Klarna Financing, Google Pay, Apple Pay, direct debit via PayPal, credit card and bank transfer in advance.

If you choose Klarna Pay Later or Klarna Financing, you will be redirected directly to Klarna at the end of the checkout process. There, you can conveniently confirm the payment using your details.


You can pay with Visa, Mastercard and American Express. Once you have completed your order, you will be redirected securely to the payment page. All data is transmitted in encrypted form using modern security procedures.


Simply select PayPal during checkout. Once your order has been completed, you will be redirected straight to PayPal, where you can confirm the payment securely.


Google Pay is available as a payment method during checkout on supported devices. Once selected, you will be redirected directly to confirm the payment.


Apple Pay is available during checkout on supported iOS devices. After selecting it, you can confirm the payment conveniently via Apple Pay.


For sustainability reasons, we do not send paper invoices. You will receive your invoice conveniently by email at the email address used for your order.


If you have a customer account, you can view and download your invoice there at any time. Simply open your order in your customer account.


Please first check whether your payment has already been made. Depending on bank processing times, it may take several working days for the payment to be recorded. Please also make sure that the order number and invoice number have been entered correctly in the payment reference. If the payment cannot be allocated, our customer service team will be happy to help.


If you return an item to us, the refund will of course be made via the original payment method you selected. This keeps the process simple, secure and transparent for you. If you paid by credit card, the amount will be credited to your credit card account; for PayPal, it will be refunded to your PayPal account; and for Klarna, to your Klarna account accordingly. If you paid by invoice, any overpaid amount will be refunded to the account used within a few days. Please note that processing may take several working days depending on the payment provider and the return inspection.


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Send an email to: info@vsg24.com Service Hotline: +49 2241 200 80 40