{ "@context":"http://schema.org/", "@id": "https://www.vsg24.com/en/faq/orders#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"Is there a minimum order value?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, there is no minimum order value at VSG24."}},{"@type":"Question","name":"Why can\u2019t I complete my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In rare cases, an order cannot be completed because the address cannot be clearly identified or there is an error in the information entered. Please check your details carefully. If you are still unable to complete your order, our customer service team will be happy to help."}},{"@type":"Question","name":"Will I receive an order confirmation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, you will receive a confirmation email with all the important details about your purchase immediately after placing your order."}},{"@type":"Question","name":"Can I change or cancel my order afterwards?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, unfortunately it is not possible to combine orders at a later stage. Each order is processed separately so that your goods can be dispatched as quickly as possible."}},{"@type":"Question","name":"Can I combine multiple orders?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, unfortunately it is not possible to combine orders at a later stage. Each order is processed separately so that your goods can be dispatched as quickly as possible."}},{"@type":"Question","name":"Can I also place an order from abroad?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, you can place your order in the shop and select your preferred delivery country during checkout."}},{"@type":"Question","name":"Where do I redeem a voucher?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can enter your voucher code in the final step of the checkout process. The invoice amount will then be adjusted automatically."}},{"@type":"Question","name":"Can I place an order without creating a customer account?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, of course you can also place an order as a guest without creating a customer account.However, having a customer account offers several practical benefits: you can keep track of your orders at any time, view invoices conveniently, and benefit from our bonus programme. It also makes future purchases faster and more convenient. All available options are shown to you directly during checkout."}}] }