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12-Month Extended Warranty Free of Charge – VSG24 August 2026 Promotion

Promotion at a Glance

  • Promotion period: 1 August 2026 to 31 August 2026
  • Eligible participants: Private and business customers
  • Ordering method: Exclusively through the standard checkout process in the VSG24 online shop
  • Not eligible: Purchases made through Amazon, eBay or other marketplaces and sales channels
  • Warranty coverage: All physical goods covered by the warranty and listed on the corresponding invoice
  • Warranty extension: Twelve months
  • Warranty period: From the beginning of the 25th month until the end of the 36th month following the invoice date
  • Basis for calculating the warranty value: Total final invoice amount
  • Promotional price: EUR 0.00
  • Regular value: Between EUR 9.99 and EUR 99.99, depending on the total invoice amount
  • Promotional code: Not required
  • Registration: Not required
  • Quantity: One extended warranty per eligible invoice
  • Geographical scope: Germany, the European Union, the European Economic Area and Switzerland

Greater peace of mind. Longer protection. At no extra cost.

As part of our August promotion, private and business customers with a delivery address within the geographical scope receive a voluntary 12-month VSG24 extended warranty with their eligible order placed through the VSG24 online shop, free of charge and without any additional registration.

The extended warranty applies to all physical goods purchased for payment that are listed on the corresponding invoice, identified as covered by the warranty in the warranty certificate and not expressly excluded from the promotion.

The additional warranty begins on the calendar date corresponding to the invoice date two years later. It ends at the end of the day immediately preceding the corresponding calendar date three years after the invoice date.

The regular value of the extended warranty is based on the total final amount of the corresponding invoice and ranges from EUR 9.99 to EUR 99.99 in accordance with the applicable VSG24 warranty pricing tiers.

The voluntary VSG24 extended warranty applies in addition to statutory and contractual rights relating to defects. These rights are neither restricted nor replaced by the warranty.

Promotion and Warranty Terms and Conditions

1. Promoter and Warrantor

The promoter of the August promotion and the warrantor providing the voluntary VSG24 extended warranty is:

Vega Solutions GmbH – VSG24
Belgische Allee 51a
53842 Troisdorf
Germany

Telephone: +49 2241 200 80 40

Email: info@vsg24.com

Website: www.vsg24.com

Vega Solutions GmbH is also referred to below as “VSG24”.

2. Relationship with Statutory and Contractual Rights Relating to Defects

Consumers have statutory rights against the seller where purchased goods are defective. Exercising these statutory rights is free of charge.

Consumers’ statutory rights relating to defects are neither restricted nor replaced by the voluntary VSG24 extended warranty. Consumers may exercise their statutory rights independently of this warranty and regardless of whether a warranty claim exists under these warranty terms.

The statutory and contractual rights relating to defects held by businesses and commercial customers also remain unaffected by this voluntary warranty. These rights are governed by the statutory provisions and contractual agreements applicable to the relevant purchase agreement.

The VSG24 extended warranty is a separate, voluntary warranty commitment. It does not extend the statutory limitation periods for claims relating to defects.

Any statutory extensions, suspensions or restarts of limitation periods remain unaffected.

The voluntary VSG24 warranty may apply at the same time as existing statutory or contractual rights relating to defects. In such cases, the customer may decide on which basis to assert their rights.

3. Promotion Period

The promotion applies to eligible orders that are fully submitted to VSG24 through the standard checkout process in the VSG24 online shop during the period

from 1 August 2026 at 00:00 until 31 August 2026 at 23:59.

The decisive time is the time at which the order is recorded as received in VSG24’s ordering system, based on Central European Summer Time.

The order must be accepted by VSG24, paid in full, invoiced and fulfilled.

Orders that are cancelled, not accepted or terminated due to non-payment do not qualify for the extended warranty.

Where payment is not completed until after 31 August 2026, eligibility is retained provided that:

  • the order was fully received during the promotion period,
  • subsequently accepted by VSG24, 
  • paid in full, 
  • properly invoiced and the ordered goods were delivered.

4. Eligible Customers

All customers who complete an eligible order directly through the standard checkout process in the VSG24 online shop are eligible.

This includes in particular:

  • consumers within the meaning of Section 13 of the German Civil Code, 
  • businesses within the meaning of Section 14 of the German Civil Code, 
  • commercial operators, 
  • self-employed persons, 
  • freelancers, 
  • legal entities, 
  • partnerships with legal capacity, 
  • public authorities and other organisations.

The free extended warranty therefore applies to both private and business customers.

5. Eligible Orders and Sales Channels

The free extended warranty applies exclusively to orders completed directly through the shopping basket and standard checkout process in the VSG24 online shop at www.vsg24.com.

The promotion does not apply in particular to purchases made through:

  • Amazon,
  • eBay, 
  • other online marketplaces, 
  • other dealers or resellers, 
  • physical retail outlets, 
  • external sales platforms, 
  • price comparison portals with their own checkout process, 
  • orders submitted in writing or individually prepared quotations outside the online shop checkout process.

This also applies where goods purchased through a marketplace or another sales channel were offered, sold or dispatched by VSG24.

The determining factor is the sales channel through which the purchase agreement was concluded.

By way of exception, VSG24 may expressly include an order in the promotion in text form. Customers have no entitlement to such inclusion.

6. Goods Covered by the Warranty

The extended warranty is assigned to the entire order shown on the corresponding invoice.

As a general rule, it applies to all physical goods purchased for payment that:

  • were ordered directly through the VSG24 online shop during the promotion period, 
  • are listed on the corresponding invoice, 
  • were accepted, 
  • invoiced and delivered by VSG24, 
  • are identified as warranty-covered order items in the warranty certificate and were not expressly excluded from the promotion before the order was completed.

Where several units of the same product are purchased, all units shown on the invoice are covered by the warranty up to the invoiced quantity.

Making a warranty claim for one product does not affect the warranty coverage of the remaining products on the same invoice. Several independent warranty claims relating to different products from the same order may therefore be made during the warranty period.

B-grade goods, inspected returns, used or refurbished products and items marked as display models are also included in the promotion unless they are expressly excluded on the relevant product page or, at the latest, in the shopping basket.

The following are not considered goods or services covered by the warranty:

  • Shipping and packaging services,
  • Installation, repair and other services,
  • Vouchers and credit balances,
  • Paid warranty products,
  • Extended warranties already purchased separately,
  • Complimentary promotional items,
  • Free gifts,
  • Goods invoiced at a price of EUR 0.00,
  • Standalone digital content or digital services,
  • Other non-physical products and services.

The total value of the order is not relevant when determining which goods are covered by the warranty. It is used solely to calculate the regular value of the extended warranty.

Where a specific product cannot take part in the promotion for technical or legal reasons, this will be expressly indicated on the product page or, at the latest, in the shopping basket before the order is submitted.

7. Regular Value and Pricing Tiers of the Extended Warranty

The regular value of the 12-month VSG24 extended warranty is based on the total final amount of the corresponding invoice.

The warranty value is not calculated separately for each product or order item.

During the August promotion, the extended warranty is provided free of charge at a price of EUR 0.00.

The following pricing tiers apply:

Total final invoice amount | Regular value of the extended warranty

EUR 0.01 to EUR 49.99 | EUR 9.99
EUR 50.00 to EUR 99.99 | EUR 14.99
EUR 100.00 to EUR 199.99 | EUR 19.99
EUR 200.00 to EUR 299.99 | EUR 39.99
EUR 300.00 to EUR 499.99 | EUR 59.99
EUR 500.00 or more | EUR 99.99

The regular value of the extended warranty therefore does not exceed EUR 99.99.

The stated amounts are gross prices and include applicable German VAT.

The comparison prices correspond to the VSG24 pricing tier applicable to a 12-month extended warranty with a comparable scope of cover.

Relevant Final Invoice Amount

The final invoice amount shown on the invoice determines the applicable pricing tier. This amount is calculated after all discounts and price reductions shown on the invoice have been deducted and includes the VAT actually charged, invoiced shipping and packaging costs and any other ancillary costs shown on the invoice.

Where an invoice is issued without VAT or as a net invoice to a business, the final invoice amount actually shown on the invoice is decisive. VAT that has not been charged is not added when determining the pricing tier.

Payment vouchers, gift vouchers and customer credit balances are treated as means of payment and do not reduce the relevant final invoice amount where they are used solely to pay an invoice amount that has already been determined.

Where the invoice is issued in a currency other than euros, the euro equivalent shown on the invoice is decisive. Where no euro equivalent is shown, VSG24 will use the conversion rate recorded for the invoice on the invoice date.

Sets and Bundles

A set or bundle offered as a single order item is treated as one product.

The warranty covers the devices and components included in the original scope of delivery of the set or bundle according to the original product description.

As a general rule, the failure of an individual component only gives rise to a warranty claim for the affected component and does not entitle the customer to replacement of the entire set where the individual component can reasonably be repaired or replaced.

No Payment of the Warranty Value

The regular value stated in the table is provided to indicate the financial value of the extended warranty granted free of charge as part of the promotion.

The warranty value cannot be paid out in cash, offset, credited or refunded.

The warranty value does not increase either the purchase price or the value of the goods covered by the warranty.

The regular warranty value is not an upper limit for the cost of a repair, replacement delivery or any other warranty service owed under these terms.

8. Automatic Provision and Allocation

The extended warranty is automatically provided free of charge with every eligible order.

No promotional code, separate application or subsequent product registration is required.

The extended warranty is assigned to the entire order shown on the corresponding invoice.

The allocation is based in particular on:

  • the warranty certificate number, 
  • order number, 
  • invoice number, 
  • invoice date, 
  • final invoice amount, 
  • order items, 
  • item numbers,
  • product descriptions and invoiced quantities.

The free extended warranty is shown as a separate free item in the order, order confirmation or invoice, or in a separate warranty document. The terms “warranty certificate” and “warranty document” used in these conditions refer to the same document: the record in which VSG24 specifies the goods covered by the warranty, the scope of cover and the warranty period for the particular order. This record may be provided as a separate document or incorporated into the order confirmation, acknowledgement of order or invoice.

If the warranty item is missing from the order confirmation, invoice or acknowledgement of order due to a technical error, the warranty entitlement remains valid provided that the order can be shown to meet all eligibility requirements.

The warranty cannot be transferred to goods from another order or invoice.

The same order cannot be extended more than once through several free promotional warranties unless VSG24 expressly confirms an additional extension in text form.

The free August promotional warranty cannot be combined with another additional VSG24 warranty covering the same goods for the same warranty period.

Where a paid VSG24 extended warranty is accidentally ordered during the promotion period for the same order and the same warranty period, the price charged for it will be refunded.

A warranty extending beyond the period specified in these terms only arises where VSG24 expressly confirms this in the order confirmation or in a separate warranty document.

9. Start and Duration of the Extended Warranty

The warranty period is calculated exclusively on the basis of the invoice date shown on the corresponding invoice.

The free VSG24 extended warranty covers a period of twelve months.

It begins on the calendar date corresponding to the invoice date two years later and ends at the end of the day immediately preceding the corresponding calendar date three years after the invoice date.

The warranty therefore applies from the beginning of the 25th month until the end of the 36th month following the invoice date.

Example

Invoice date: 10 April 2026

Start of the extended warranty: 10 April 2028
End of the extended warranty: 9 April 2029

The warranty period therefore lasts exactly twelve months.

Where the corresponding calendar date does not exist in the relevant month, the final calendar day of that month applies.

An order, dispatch or delivery date that differs from the invoice date is not relevant when calculating the warranty period.

Where an invoice is corrected solely for accounting or formal reasons, without the order being fully reversed and placed again, the original invoice date remains decisive.

Where the original order is fully cancelled and subsequently placed and invoiced again, the invoice date of the new order is decisive.

Multiple Invoices for One Order

Where an order is divided between several invoices, each invoice is treated separately for the purpose of allocating the warranty.

In this case:

  • the relevant warranty covers the warranty-protected goods listed on the invoice concerned,
  • the warranty value is based on the final amount of that invoice 
  • and the warranty period is based on the date of that invoice.

A repair or replacement under this voluntary warranty does not generally restart or extend the warranty period.

Repaired or replaced goods and components remain covered for the remainder of the warranty period applicable to the original invoice.

Mandatory statutory rights and legally prescribed extensions of time limits remain unaffected.

10. Cancellation, Returns, Order Cancellation and Credit Notes

Where the entire order is validly cancelled, withdrawn from or fully reversed, the extended warranty ceases to apply in full.

In the event of a partial return, cancellation or full credit note, the warranty ceases to apply only to the affected goods.

The warranty remains valid for the goods retained by the customer and still purchased for payment under the invoice.

Where the purchase price of a product is refunded in full, the extended warranty for that product ceases to apply.

Following a partial return, cancellation or subsequent credit note, the regular value of the extended warranty is recalculated on the basis of the final remaining invoice amount.

A change in the regular warranty value does not alter either the start or the end of the warranty period.

The free warranty service cannot be paid out or converted into credit.

The extended warranty granted free of charge cannot be returned, cancelled, paid out or offset separately.

11. Scope of the Warranty

VSG24 warrants that, during the warranty period and when used for their intended purpose, the goods covered by the warranty will retain the functionality required for ordinary use and remain free from defects in materials, manufacturing defects and significant functional defects.

A warranty claim arises in particular where a defect in materials, manufacturing or functionality appears in a warranty-covered product during the warranty period and causes the product to:

  • fail completely, 
  • prevents an essential function from being used 
  • or substantially impairs its intended use.

The product does not have to become completely inoperable. A significant partial failure may also constitute a warranty claim.

For consumers, a material defect arising during the validity period of the durability guarantee is presumed to give rise to rights under the warranty unless this presumption is incompatible with the nature of the goods or the defect.

VSG24 may demonstrate that no warranty claim exists, in particular where the defect is attributable to a circumstance expressly excluded from the warranty.

The failure of an individual product or component generally gives rise only to warranty claims relating to the affected product or component and does not create an entitlement to repair or replacement of the entire order.

The decisive factor is that the defect covered by the warranty becomes apparent during the warranty period.

The customer should notify VSG24 promptly after discovering the defect.

Where the defect is not reported until after the warranty period has expired, suitable evidence must make it reasonably clear that the defect had already become apparent during the warranty period.

VSG24 is entitled to inspect the affected product and determine the cause of the defect itself or through a suitable service provider.

12. Goods with Digital Elements and Firmware

The warranty also covers firmware and other digital components included in the original scope of delivery where their proper functioning is required for the intended use of the warranty-covered product.

A warranty claim may arise in particular where a defect in the firmware originally provided prevents an essential product function from being used.

The voluntary warranty does not cover faults or limitations caused exclusively by:

  • software not provided or approved by VSG24, 
  • firmware not provided or approved by VSG24, 
  • third-party apps or operating systems, 
  • subsequent changes to external interfaces, mobile, Wi-Fi, satellite or other communications networks, 
  • the discontinuation or alteration of third-party services, 
  • or a lack of compatibility resulting from subsequent changes to third-party products.

Statutory update obligations and rights relating to defects in goods with digital elements remain unaffected.

13. Services Provided in the Event of a Warranty Claim

Where a warranty claim exists, VSG24 will provide a remedy for the affected product or component free of charge.

After inspecting the defect and giving reasonable consideration to the customer’s interests, VSG24 will decide whether the remedy will consist of repairing the affected product, repairing or replacing a defective component, or supplying a defect-free and equivalent replacement product.

Where repair is not technically or economically reasonable, VSG24 may replace the product or affected component with an equivalent product or component.

Where the original model is no longer available, a technically and economically equivalent successor model may be supplied. The replacement product must not be inferior in terms of its essential functions and characteristics.

Consumers will only receive a refurbished replacement product where they have expressly requested one.

VSG24 will complete the remedy within a reasonable period after the customer has notified VSG24 of the defect.

For consumers, the remedy will be provided without significant inconvenience, taking into account the nature of the goods and the purpose for which the consumer requires them.

Where a repair fails or a further repair cannot reasonably be expected, the affected product or component will generally be replaced.

Return of Replaced or Compensated Goods

Where the customer receives a replacement product or component under the warranty, the replaced defective product or component must be returned to VSG24.

VSG24 will take back the replaced or compensated product or component at its own expense.

VSG24 will provide a returns label or, following prior agreement, arrange another suitable return method.

No Compensation for Use Where Replacement Goods Are Supplied to Consumers

Where a consumer receives a replacement product or component, they are not required to pay compensation for their previous use of the defective product.

The value of previous use will not be deducted from the value of the replacement product.

Any further mandatory statutory rights remain unaffected.

14. Costs in the Event of a Warranty Claim

Costs for installation or removal, workshop and diagnostic services and other third-party services are generally not covered. Mandatory statutuory claims and services expressly agreed by contract remain unaffected.

If a product needs to be returned, VSG24 will provide the customer with a return label. 

Alternatively, following prior agreement, VSG24 will reimburse the necessary cost of an appropriate standard shipping method. Carriage-forward and cash-on-delivery consignments may be sent only with VSG24´s prior approval.

Rules for Businesses and Commercial Customers

For businesses and commercial customers, the voluntary warranty generally covers inspection by VSG24, repair of the warranty-covered product, replacement of the warranty-covered product or affected component, required spare parts and necessary standard shipping costs.

Unless VSG24 has confirmed their coverage in text form in advance, the voluntary warranty for businesses and commercial customers does not include:

  • installation costs, 
  • removal costs, 
  • workshop costs, 
  • external labour costs, 
  • third-party diagnostic costs, 
  • travel and call-out costs, 
  • costs charged by a vehicle manufacturer or installation company, 
  • replacement vehicle costs, 
  • loss of use, 
  • business interruption, 
  • downtime costs or any other costs arising from third-party work or services.

Mandatory statutory claims and claims expressly agreed by contract with the business remain unaffected.

15. Warranty Exclusions

The warranty does not cover damage, defects or impaired functionality caused in particular by:

  • use that is not in accordance with the product’s intended purpose, 
  • improper use, 
  • incorrect installation, 
  • installation contrary to the operating or installation instructions, 
  • operating errors, 
  • incorrect polarity, 
  • an unsuitable power supply or a power supply outside the product specification, 
  • overvoltage, 
  • short circuits, 
  • incorrect wiring, 
  • mechanical damage, 
  • accidents, falls, 
  • impacts or external force, 
  • alterations or modifications to the product,
  • cutting, removing or unauthorised alteration of cables, 
  • modification or removal of connectors, alteration of components, 
  • opening the housing where this is not permitted by the operating instructions, 
  • repairs or intervention by third parties not authorised by VSG24, 
  • use of unsuitable accessories, 
  • use outside the specified technical specifications, 
  • environmental influences outside the stated protection rating or product specification, 
  • improper cleaning, 
  • chemical or aggressive cleaning agents, 
  • fire, 
  • lightning, 
  • flooding, 
  • force majeure, 
  • deliberate damage.

The warranty also does not cover:

  • normal wear and tear arising from use, 
  • ordinary age- and use-related reductions in the capacity of rechargeable batteries or batteries, 
  • consumables, 
  • purely cosmetic signs of use that do not affect functionality, 
  • loss of or damage to stored data or recordings, 
  • damage to memory cards or storage media unless they are expressly part of the warranty-covered product, 
  • or damage to vehicles or other property unless VSG24 is liable under mandatory statutory provisions.

A defect is not excluded from the warranty solely because the product has been installed in or attached to a vehicle in accordance with its nature and intended purpose.

Where VSG24 relies on a warranty exclusion, there must be a demonstrable connection between the excluded circumstance and the defect that occurred.

For consumers, the statutory presumption in favour of a material defect arising during the warranty period remains unaffected.

Statutory rights relating to defects and other mandatory statutory claims remain unaffected by the warranty exclusions.

16. Accessories, Wear Parts, Rechargeable Batteries and Batteries

Accessories and components are covered by the warranty where they:

formed part of the original scope of delivery of a warranty-covered product or set and the defect is attributable to a defect in materials, manufacturing or significant functionality.

Ordinary wear and tear affecting consumables and wear parts is not covered.

For rechargeable batteries and batteries, an ordinary reduction in capacity caused by age, charging cycles, storage, temperature and use does not constitute a warranty claim.

A defect in materials or manufacturing or an unusual total failure of a rechargeable battery may be covered by the warranty provided that no warranty exclusion applies.

17. Making a Warranty Claim

To make a warranty claim, the customer may contact VSG24 customer service:

Vega Solutions GmbH – VSG24

Belgische Allee 51a

53842 Troisdorf

Germany

Telephone: +49 2241 200 80 40

Email: info@vsg24.com

Customers may make contact by email, telephone or post in particular. No specific form is required.

Where possible, the customer should provide:

  • the warranty certificate number, 
  • order number, 
  • invoice number, 
  • item number and product description of the affected product, 
  • the corresponding order item, 
  • a description of the defect, 
  • the date on which the defect first occurred 
  • and the circumstances in which it occurs.

Photographs or videos may assist in analysing the defect. They are required only where it is possible and reasonable for the customer to produce them.

As a general rule, the VSG24 order or invoice number and the information contained in the warranty certificate are sufficient as evidence.

Where these details do not allow the product to be clearly identified, VSG24 may request another suitable proof of purchase or warranty.

The original packaging is not required in order to make a warranty claim.

18. Inspection and Return

After the customer has made contact, VSG24 will provide information on the next steps.

Depending on the nature of the defect, technical checks may initially be carried out together with the customer. This is intended to avoid unnecessary removal, returns and downtime.

Where the product must be sent in, VSG24 will provide the customer with:

  • the return address, 
  • the required return information 
  • and, where applicable, the details of a returns label.

The affected product must be made available to VSG24 for inspection and remedy.

The customer should package the product securely for transport. Where possible, accessories that are not required for the inspection should remain with the customer.

Where VSG24 determines that a warranty claim exists, the remedy will be provided in accordance with these warranty terms.

Where it can be demonstrated that a warranty exclusion applies, VSG24 will inform the customer of:

  • the inspection result, 
  • the identified cause of the defect 
  • and any available paid repair or replacement options.

A paid repair, return or disposal will only be carried out after the customer has been informed and has given their consent.

19. Geographical Scope

The warranty applies to orders originally delivered by VSG24 to a delivery address in Germany, a Member State of the European Union, a Member State of the European Economic Area or Switzerland.

For other countries, the warranty applies only where its validity was expressly confirmed on the product page, in the shopping basket or in a separate warranty document before the order was completed.

The delivery country stated in the original order is decisive.

Where warranty-covered goods are subsequently moved to another country, VSG24’s coverage of costs is generally limited to the shipping and processing costs that would have been incurred if the claim had been handled from the original delivery country.

Any additional shipping, customs, import or processing costs arising because the goods were subsequently moved to another country are borne by the customer unless mandatory statutory provisions provide otherwise.

20. Transferability

As a general rule, the warranty is tied to the original purchaser and the order or invoice identified in the warranty certificate.

The warranty cannot be transferred to:

  • goods from another order,
  • another invoice or 
  • another person 

unless VSG24 expressly agrees to the transfer in text form.

The warranty remains valid following a simple change of company name, corporate transformation or legal succession, provided that the identity or legal succession of the original purchaser can be demonstrated.

21. Liability and Further Claims

The voluntary warranty covers the services described in these terms.

Further claims based solely on the voluntary warranty, in particular claims for compensation for:

  • loss of use, 
  • loss of profit, 
  • business interruption, 
  • downtime, 
  • indirect damage,
  • consequential damage or lost data or recordings,

are excluded to the extent permitted by law.

This does not affect claims arising from:

  • intentional or grossly negligent breaches of duty, 
  • injury to life, limb or health, 
  • the German Product Liability Act, 
  • mandatory statutory liability provisions, 
  • or statutory or contractual rights relating to defects.

22. Provision of the Warranty Terms Before Ordering

The promotion and warranty terms are made available to consumers in a clear and understandable form before they submit their order.

They can be accessed on the promotion page and through a clearly visible notice or link on the product page, in the shopping basket or during the checkout process.

The warranty terms can be saved and printed before the order is completed.

The key conditions of the promotion, in particular:

  • the promotion period, 
  • eligible goods, 
  • required sales channel, 
  • scope of the warranty, 
  • warranty duration, 
  • relevant invoice date, 
  • regular warranty value and applicable warranty exclusions, 

are displayed to the customer before the order is submitted or made available through the full promotion and warranty terms.

23. Provision on a Durable Medium

The promotion and warranty terms applicable to the specific order are provided to the consumer on a durable medium no later than the time of delivery, for example:

  • as a PDF file by email, 
  • as an attachment to the order confirmation, 
  • as an attachment to the invoice, 
  • as an attachment to the dispatch confirmation, 
  • as part of a warranty certificate or in paper form together with the goods.

VSG24 also provides the terms to business customers on a durable medium.

The version of the warranty terms provided to the customer for the specific order is decisive.

VSG24 archives the version of the warranty terms applicable to the promotion so that they can be clearly assigned to the relevant order or invoice at a later date.

24. Amendment or Early Termination of the Promotion

VSG24 may amend or terminate the promotion early for future orders that have not yet been completed in the event of:

  • unforeseeable technical faults, 
  • demonstrable misuse, 
  • manipulation or force majeure.

Orders that have already been completed and are eligible, as well as warranty claims arising from them, remain unaffected by an amendment or early termination.

Any warranty commitment that has already become binding for a completed order on the basis of promotional information available before or at the time the contract was concluded also remains unaffected.

25. Final Provisions

Should any provision of these promotion and warranty terms be or become wholly or partially invalid, the remaining provisions will remain unaffected.

The applicable statutory provisions will replace the invalid provision.

Version of the promotion and warranty terms: 1 August 2026

VSG24 – Keeping your safety in focus.


The new VSG24 online shop is live – your specialist for reversing cameras, monitors and reversing systems for HGVs, agricultural vehicles, motorhomes and almost every type of vehicle

As a German specialist in reversing cameras, monitors, parking aids and modern reversing systems for HGVs, agricultural vehicles, motorhomes, vans, trailers and many other types of vehicle, we have comprehensively enhanced our online shop. With the relaunch of VSG24, technical data is now presented even more clearly in tables, dimensions are easier to understand, comparison charts are more clearly structured, and the most frequently asked customer questions are answered directly on each product page. The new shop also features an improved search function, modern filtering options and even better guidance when choosing products – helping you find the right solution for your vehicle more quickly. And because good service does not end with the purchase, you can already look forward to our next update on the new VSG24 bonus programme.

Dear Customers,

At VSG24, one clear goal has always been at the heart of everything we do: greater safety, better visibility and more confidence when choosing the right vehicle technology.
As a German specialist in reversing cameras, reversing systems, monitors, parking aids and accessories, we develop solutions for HGVs, agricultural vehicles, motorhomes, campers, vans, trailers, horseboxes, commercial vehicles and many other types of vehicle. It is precisely this commitment that led us to comprehensively relaunch our online shop.

More guidance when choosing the right vehicle technology

The new VSG24 shop has not only been given a more modern look. Above all, it has been further developed to help you find your way through a technically demanding product range more quickly, compare products more effectively and make better-informed decisions. Especially when it comes to reversing cameras and vehicle-specific safety technology, clarity is essential: technical data, dimensions, connection options, areas of application and compatibility all need to be presented in a way that is easy to understand, so that comparing products leads to the right decision.

Whether you are looking for a solution for daily use in an HGV, for agricultural vehicles, for your motorhome, for vans or for other types of vehicle, our aim is to make it much easier for you to choose high-quality, suitable systems. After all, good technology only truly proves its value when it can be understood quickly, compared meaningfully and selected with confidence.

Technical data, dimensions and comparison tables now clearer than ever

From now on, many of our products feature technical data presented clearly in table form. This makes it much easier to compare different reversing cameras, monitors, parking aids and accessory solutions directly. Key differences can be identified more quickly, technical features are easier to assess, and suitable systems for your vehicle can be selected more precisely.

Dimensions are also now shown more clearly. Particularly for cameras, monitors, brackets and accessories, the right fit is a crucial factor. With a clearer presentation, we help you assess more quickly whether a product is suitable for your installation setup, vehicle type and specific area of use. This creates confidence, saves time and reduces the risk of incorrect purchases.

Another key part of the relaunch is our new comparison tables. They help you compare different reversing systems, monitor solutions and technical specifications side by side. Differences in functions, designs, areas of application and product features are now much easier to spot. Especially for technically complex products that require more explanation, this is a real advantage, because you no longer need to check several pages at the same time and can reach a reliable decision more quickly.

In addition, we have answered our customers’ most frequently asked questions directly on the relevant product pages. This means you get important information exactly where it matters most for your decision – right on the product page itself. Whether the topic is installation, possible applications, connection types, compatibility or common day-to-day questions, our aim is to reduce uncertainty at an early stage and make choosing the right reversing camera or monitor solution as straightforward as possible.

Faster product searches with improved search and faceted filtering

The shop layout has also been noticeably improved. Navigation, page structure and user guidance have been carefully refined so that you can find the right product more quickly – whether you are looking for a reversing camera for a motorhome, a reversing system for an HGV, a solution for agricultural vehicles, a parking aid for vans or the right accessories. This is supported by improved search algorithms that recognise search terms more accurately and deliver more relevant results.

We have also integrated a modern faceted search function. This allows you to filter products even more precisely according to key criteria and narrow down your selection step by step. In a product range that includes different camera and monitor systems for different types of vehicle, this feature is especially valuable because it helps you find the solution that best matches your requirements more quickly.

Of course, we have also optimised the new shop for desktop, tablet and smartphone use. This means you benefit from a clearer overview, more intuitive navigation and a more convenient product search on every device. For us, good service does not begin only after the purchase, but right from the moment you start researching, comparing and making the right decision.

Personal advice remains a key advantage at VSG24

With the relaunch of our online shop, we are pursuing one clear goal: to make choosing high-quality reversing cameras and reversing systems for almost every type of vehicle even easier, more transparent and more reliable. VSG24 stands not only for modern technology, but above all for clear information, personal guidance and genuine service quality.

Many of these improvements are the direct result of customer feedback, consultations and the typical questions that arise in practice. That is a core part of what we stand for: making technology easier to understand, simplifying the selection process and combining safety with genuine service-oriented support. For us, that is the difference between simply selling products and providing truly helpful specialist advice.

If you have any questions about the right solution for your vehicle, you can contact us at any time via our contact page. Personal advice, our accessibility and the support we provide when selecting suitable systems are exactly the areas in which we consciously and noticeably set ourselves apart from the competition. For many of our customers, that is a decisive advantage: not just buying technology, but receiving the right recommendation for their own specific application.

Bonus programme and DHL Express – further advantages for our customers

And because we are delighted not only to welcome new visitors, but especially to serve our many loyal returning customers, we have already prepared the next new feature: our new VSG24 bonus programme.
We will provide full details in our next update.

Also new: due to high demand, DHL Express shipping is now available with immediate effect.
Order today, receive it tomorrow (please refer to the shipping information for details).
This gives us another convenient solution for anyone who needs their order particularly quickly.

Thank you for your trust, your loyalty and your valuable feedback.
The new VSG24 online shop is the result of extensive experience, many conversations and one clear ambition: to offer you, as a specialist in reversing cameras and vehicle technology for HGVs, agricultural vehicles, motorhomes, vans and almost every type of vehicle, even better guidance, greater transparency and an even more pleasant shopping experience.

We are delighted to invite you to explore our new shop and experience the new features for yourself.

VSG24 – Your safety in view.

The new VSG24 bonus programme – more benefits for our loyal customers

At VSG24, the customer comes first. That is why we have introduced a new bonus programme designed above all to be one thing: a genuine thank you to the many satisfied returning customers who have placed their trust in us for years. With the VSG24 bonus programme, we are creating added value for your purchases and rewarding loyalty in a way that is fair, customer-friendly and practical for everyday use.

Dear Customers,

Many of our customers have been with VSG24 for a long time. We never take that trust for granted – and that is exactly why it was clear to us that we wanted to give something back.

A thank you that benefits you directly

With our new VSG24 bonus programme, we would like to thank you for your loyalty. Not with empty promises, but with a genuine benefit that makes shopping with us even more rewarding.

Because anyone who chooses VSG24 should benefit not only from high-quality products, personal advice and reliable service, but from now on also from additional advantages that make every purchase even more worthwhile.

Added value for every customer, not just another promotion

It was important to us to create a bonus programme that does not simply sound appealing in the short term, but genuinely offers you real value in everyday use. That is why our new programme is not centred around just another promotion, but very deliberately around each individual customer.

Every purchase at VSG24 should feel even better in future – because you know that your loyalty is recognised and appreciated. For us, that is exactly the difference between a simple sales promotion and a well-designed customer programme: it is not about short-term incentives, but about long-term, fair and customer-focused appreciation.

Loyalty should bring real benefits at VSG24

Many of our customers return to us time and again – whether for our reversing cameras, monitors, parking aids, accessories or for the personal advice that VSG24 is known for.

With the new bonus programme, we want to show even greater appreciation for exactly this loyalty. Loyalty should not only feel good, but should also bring clear, tangible benefits for you.

Another step towards even better customer service

The bonus programme is a natural fit with what VSG24 has always stood for: customer-focused solutions, personal accessibility and service that goes beyond the purchase itself.

For us, the bonus programme is therefore far more than just a new feature in the shop. It is another step towards making your experience with VSG24 even more pleasant, more rewarding and more service-driven.

All details can be found on our bonus page

You can find clear information on how to take part, the benefits available and all other details on our bonus page. If you have any further questions, you can of course contact us at any time via our contact page. Personal advice and our accessibility are areas in which we consciously set ourselves apart from the competition.

Our thanks to you

With the new VSG24 bonus programme, we want to give something back to you quite deliberately.
As a thank you for your loyalty. As a sign of our appreciation. And as an added benefit for everyone who places their trust in VSG24.

Thank you very much for your support, your orders and your long-standing loyalty to VSG24.

We are delighted to invite you to discover the benefits of our new bonus programme.

VSG24 – Your safety in view.